My order hasn't arrived

Haven't received your order yet? Head over to your account to view tracking information.

Please note - wallpaper sample orders are sent via Royal Mail and are not tracked. 

  1. Go to your order history in your account 
  2. Find the order you want to track and click "View Order Details"
  3. Under "Delivery Method" you can find your tracking number

Got your tracking number? Here's how to track your order:

 

Standard delivery

If you selected standard delivery your order will be delivered by Evri via a tracked service. Click here and enter your tracking number to find out where your order is. 

You will also have the ability to change your delivery options, such as choosing a safe place for your order to be left or a preferred neighbour your order can be delivered to.

If you have a mobile phone you can also install the Evri app which makes it easier to track and manage your deliveries. 

 

Next day or named day delivery

If you have chosen next day delivery or the named day delivery option for your order it will be delivered by DPD. 

You can track your order or change delivery options by entering your tracking number here.

If you have a mobile phone you can install the DPD app which makes it easier to track and manage your deliveries. 

 

Wallpaper samples delivery

Our wallpaper samples are delivered by Royal Mail and should arrive 2-3 days after dispatch. This service doesn’t need a signature so your samples will be delivered in an A4 envelope along with your usual post.

 

International delivery

Our international orders are sent via DPD, but sometimes may be passed to a local courier in your area. DPD will contact you directly with the local courier tracking details if this is the case.

 If you need help tracking your order then please get in touch with us via email, chat or telephone and we will investigate this for you.

Was this article helpful?

Email us
Email us
Typical response time
2-3 working days

Chat now
Chat now
Monday - Sunday
10:00am - 6:00pm

Call Us
Call us
Monday - Sunday
10:00am - 6:00pm